Online casino ‘took £20,000 from a problem gambler who stole the money from his mother before bombarding him with emails encouraging him to keep betting’

‘An online casino has been accused of bombarding a gambling addict with emails before he blew £20,000 on one of the company’s sister sites. 

The problem gambler reportedly stole the money from his mother and spent it all on gaming site LeoVegas after receiving the emails encouraging him to keep betting. 

According to the Guardian, the addict had his account locked by LeoVegas in May 2018 after a ‘concerning’ incident during a live webchat with a customer services representative. 

But despite his suspensions, he still received marketing emails from sister companies in the LeoVegas group, including Pink Casino and Castle Jackpot. 

He reportedly received emails as often as four times every day including offers of free spins and bonuses. 

In January this year after several months of receiving the emails, he set up a new account using the same name and email address but this time registered his mother’s debit card. 

The man then gambled away £20,000 before, a LeoVegas site, asked for ID verification and eventually blocked his account. 

His account was initially suspended just days after LeoVegas was fined £600,000 for accepting bets from problem gamblers. 

The Gambling Commission is understood to have collected evidence relating to the case and is examining whether LeoVegas breached the conditions of its licence to operate in the UK. 

A Gambling Commission spokesman said: ‘We are absolutely clear with operators about the rules that they must follow to prevent and protect their customers from experiencing harm from gambling. 

‘Where we see evidence that those rules are not being followed, we will investigate.’ 

MailOnline has contacted LeoVegas for comment.’ 

Source – Daily Mail

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